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Hospitable guide

An alternative to the Hospitable Direct site

Where the native booking site stops, what replacing it involves, and what the fee structure actually costs.

01

Hospitable Direct is better than most native sites

It launches in minutes, runs on your own domain or a Hospitable subdomain, and includes secure payments, guest screening and damage protection depending on tier12. For a host who wants a direct channel this month, it is a strong option.

It is also, unavoidably, a product built to suit every Hospitable customer at once. The property page structure, the search behaviour and the content architecture are all decided for you, and those are the decisions that separate a site that converts from one that merely functions.

02

The fee structure, plainly

Direct Basic charges 1% commission, with tax, chargebacks and guest screening handled by you. Direct Premium charges 3% from the host plus 4% from the guest, and bundles tax calculation, chargeback protection, fraud screening and damage protection12.

Both are dramatically better than 14–16% to Airbnb3. But a 3%+4% structure is a real cost on volume, and the guest-facing portion affects your headline price competitiveness against your own OTA listings.

  • Direct Basic: 1%, you handle tax, chargebacks and screening12
  • Direct Premium: 3% host + 4% guest, protections included12
  • Worth modelling against your actual direct volume before assuming Premium is the default
03

What a custom build changes

Hospitable provides a booking widget precisely so you can add booking to an existing site12. That means a custom build keeps every automation you chose Hospitable for while replacing the presentation layer entirely.

The gains are property page quality, portfolio search where you need it, and a content layer that can earn organic traffic. Automations, messaging, locks and cleaning schedules are untouched throughout.

Questions people actually ask

Straight answers.

Can I use Hospitable without its native booking site?

Yes. Hospitable's booking widget is designed to add booking to an existing site12.

That is the standard route for a custom build, and nothing about your automation changes.

What does Hospitable Direct cost per booking?

1% on Direct Basic, or 3% host plus 4% guest on Direct Premium12.

Premium buys real protection — tax handling, chargeback cover, fraud screening and damage protection. Whether that is worth 7% total depends on your risk exposure.

Will I lose guest screening if I move?

No. Screening and protection are tied to the Direct tier you choose, not to whether the website is native or custom.

The widget carries the same protections through into a site we build.

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